AIT Client HelpDesk

AIT Remote Helpdesk

A key component in our ability to address the majority of our clients’ ongoing end-user support needs. Our help desk has dedicated, in house support staff specifically focused on providing remote helpdesk support for our clients. Our service desk support model emphasizes focus on incident control and proactive communication throughout the lifecycle of the issue.

AIT Online Engineering Report & Tracking System -ERS

The ERS system enables a client 24/7/365 online access to extensive documentation on all work performed for them by an AIT technician. Once the technician completes the work, documentation consists of a detailed description of all work performed, time that work started and stopped and any follow up action if needed. The ERS securely tracks, communicates, and manages the status of all trouble tickets. AIT clients have secure access to their information using the most current cryptographic security protocols.

AIT Training and Procedures

AIT has developed secure customized, efficient processes and procedures for our experienced Support Desk Technicians to follow. In addition, AIT supports their academic growth through rigorous ongoing technical and business training. These vital components along with the latest technology enable AIT to provide highly effective, real-time quality Help Desk Support.